Privacy Policy

Who we are

Digital Marketing Kelowna ("DMK", "we") is a marketing agency at 546 Leon Ave #101, Kelowna, BC V1Y 6J6. We are responsible for personal information we collect through this website. Contact our privacy officer at kelowna@dmcollective.com.

What we collect

• Details you submit in forms: name, email, phone, business name, website and your message
• Information about how you use the site: pages visited, referring site, device and approximate location, collected with cookies or similar technology
• Call recordings or transcripts if you call a line that discloses recording

Why we collect it

• To respond to your enquiry and provide services you ask for
• To send marketing emails or texts, only if you have given consent (CASL)
• To measure and improve our website and marketing

Service providers we use

We share personal information only with providers that help us run our business, under agreements that require them to protect it. Some are located outside Canada, so information may be stored or processed in the United States or elsewhere.

• GoHighLevel / LeadConnector (forms, CRM, email and SMS)
• Vercel (website hosting)
• Cloudflare (DNS and security)
• Google (Analytics, Search Console, Business Profile, Maps)
• Meta (Facebook and Instagram advertising measurement)

Your consent and choices

By submitting a form you consent to us contacting you about your enquiry. Marketing messages are sent only with separate consent, and every message includes a way to unsubscribe. You can withdraw consent at any time by emailing us or using the unsubscribe link.

Access and correction

Under BC's Personal Information Protection Act and, where it applies, PIPEDA, you can ask to see the personal information we hold about you and ask us to correct it. Email us and we will respond within 30 days.

Retention and security

We keep personal information only as long as needed for the purposes above or as required by law, and protect it with reasonable administrative, technical and physical safeguards.

Changes

We may update this policy. The date at the top shows when it last changed.